Mercer | Transforming HR through technology

Mercer | Transforming HR through technology

Human Capital Agenda

Transforming HR through technology

Innovating and transforming through the latest HR technologies can convert the HR department from a muddled bureaucracy to a business driver. Such a transformation changes the relationship between workforce and employer. HR develops into an acknowledged service provider and advisory partner, and employees and managers become the satisfied consumers of those HR services.

"HR transformation means taking advantage of the latest technology across all functions of HR and all parts of the organisation. From a technology perspective, in the past this meant licensing proprietary HR software, hosted either on the company’s servers or externally, and perhaps outsourcing some functions to a third party who would look after the software and processing. But today, HR transformation increasingly means leveraging cloud-based technology to support service delivery and customer experience."

Human Resources can’t expect to keep up with a changing world by standing still. HR professionals need to equip their operations, and themselves, to function in a rapidly changing global environment.

We look to HR with an eye for design. How can core HR processes like recruitment, succession, and performance management be made more efficient and effective? How can HR become a valuable business partner, central to strategy discussions? It’s all part of HR transformation.

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